What information do we collect about you?
We collect information about you when you register with us or place an order. We also collect information when you voluntarily complete customer surveys, provide feedback or use our Wifi service. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
Some of the information we collect from you is collected and processed for the purpose of legal compliance, some to perform a contract with you, and some for the purposes of our legitimate business interests (subject to your rights), e.g. to analyse the use of our Website and services in order to continually improve our services.
K10 Restaurants will not share your information for marketing purposes with any other company.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please enquiries@K10.com
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email enquiries@K10.com
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Free Customer Wi-Fi
Where we offer free Wi-Fi to all our customers in our shops, this free service is provided by a third party that provides this service on K10 Restaurants’ behalf.
With your permission, we use Wi-Fi data to better understand our customers and to enable us to better serve their needs, for example to understand how frequently customers visit us.
A “Cookie” is a small file of letters and numbers that we store on your browser or the hard drive of your computer (with your permission) either for only the duration of your visit (“session cookies”) or for a fixed period of time (“persistent cookies”). Cookies contain information that can later be read by a web server.
The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works.
The information is not personally identifiable and we only use it to help us improve services and to gain better understanding of your requirements and the kind of yummy treats and information you will need.
How to contact us
or in writing to:
15 Queen Street, London, EC4N 1TX